Communicating with a consulting mindset

What you’ll learn:

Speaking Customers’ Language

Learn how to communicate with customers in language they understand. What do customers actually mean by “outcomes”? Do you know your ROI from your TCO? How can you map your solution benefits to those outcomes?

Listening To Understand

To move into senior roles, IT pros must understand how to communicate with senior business leaders, to build trust and credibility. In this session we’ll look at the three types of listening and then drill down into five listening & note-taking techniques to not just listen effectively, but understand and playback that understanding.

Collaborating With Customers

We’re the technical experts, but our customers are the experts in their business. In this session we’ll build on our listening skills by understanding how to collaborate with customers by speaking their language and using a simple baselining technique to anchor the discussion.

Writing With A Scalpel

IT pros often lack the confidence to strip their writing down to the bare bones, but here’s the secret: customers will thank you for doing it, providing you give them what they need. In this session we’ll learn a simple writing framework to build clarity and brevity.